Dispatch and returns

 Road-store.com sends orders to almost every part of the world. To better satisfy your expectations, our dispatch partner is the Groupe La Poste: a real guarantee of confidence and efficiency.

Normally, orders are processed and dispatched the day after their reception and confirmation due to payment and therefore, validation by our departments, and at the latest within 3 business days as of the day following order validation, subject to product availability. Please note that if you pay by cheque, your order shall only be processed 4 business days after cheque collection. The indicative delivery time according to your parcel carriage zone must be added thereto.

Worldwide geographic coverage:
Europe (European Union + European Economic Area + Russia); America (North, South and Central); Asia (Japan, Korea, China and South-East Asia); Africa and Oceania.

Tranquillity:
Your goods are insured during transport in the event of loss, despoilment, or deterioration within the limits of the carriers prevailing excess.

Rapidity:
A guaranteed 48 h (business days) deadline for parcels dispatched to Metropolitan France, 72 to 96 h throughout Europe, and approximately one week for the rest of the world.

Confidence:
Parcels are only distributed once the addressee has signed. If you are absent, notice that your parcel has arrived is left in the addressee's letter box.

Parcel follow-up:
At any time and free of charge, you can follow your parcel on www.coliposte.fr with your colissimo dispatch number included in your dispatch confirmation via your mail box or by contacting us at clients@road-store.com.

Remarks:

• Customs or import duties beyond the European Union are totally incumbent on the customer who resides outside of the European Union.
• A confirmation email is sent to you when your order is dispatched with the colissimo number to follow your order on www.coliposte.fr.
• We advise you to enter your telephone number in your customer account so that we can reach you if any problems arose.

Attention: do not forget to specify your entrance door access code and your floor number to assist our service provider as best as possible. (In the supplementary address box of your account).

Your dispatch follow-up tool box:

Link 1 : colissimo follow up
Link 2 : coliposte website
Link 3 : e-como

Return Conditions for Microwave Ovens
In order to ensure full protection of microwave ovens during transport, it is mandatory to return them in their original package, i.e. double packaging made up of:
 
- The first box containing the oven with shock-absorbing polystyrene protection, and
- The second (outside) box with the first box inside, and additional shock-absorbing materials (bubble pack, cardboard, newsprint sheets in due quantity)
Any damage during transport will result in cancellation of Product Warranty.